Frequently Asked Questions
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If four-digit alphanumeric characters are displayed on printer's LCD, see List of Support Codes for Printer Errors.
Error
Network
- Cannot Find Printer on Network (Windows/macOS)
- Solve Network Troubles with The Printer's Diagnostic Functions
- Switching Printer's Connection to Network or Terminal Devices
- Printing Network Settings
- Checking Status Code
- Network Key (Password) Unknown
- Connecting with Wireless Direct
For other questions about network, click here.
Installation
- Failed to MP Drivers (Printer Driver) Installation (Windows)
- Updating MP Drivers (Printer Driver) in Network Environment (Windows)
- Cannot Proceed Beyond Printer Connection Screen (Cannot Find Printer Connected via USB)
- Searching Printer by IP Address or Host Name During Setup
- Setup Guide : Connect to Network
- Switching Printer's Connection to Network or Terminal Devices
Solve Problems
Printer Does Not Work
- Printer Does Not Turn On
- Printer Turns Off Unexpectedly or Repeatedly
- Wrong Language Appears in LCD
- LCD Is Off
- USB Connection Problems
- Printer Does Not Print
- Printing (Copying) Stops
- Cannot Print Using AirPrint
- Cannot Find Printer on Network (Windows/macOS)
- What to Do When Paper Is Jammed
- Printer Does Not Pick Up or Feed the Paper/"No Paper" Error
- Automatic Duplex Printing Problems
- Printout (Copy) Results Are Unsatisfactory
- Cannot Print (Scan) from Smartphone/Tablet
Cannot Set Correctly (Network)
- Cannot Find Printer on Network (Windows/macOS)
- Solve Network Troubles with The Printer's Diagnostic Functions
- Network Key (Password) Unknown
- Cannot Remember Printer's Administrator Password
- Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings
- Message Appears on Computer During Setup
- Checking Network Information of Printer
- Restoring Printer's LAN Settings to Defaults
